Legal information

Here, we listed all legal information you need when booking a ticket or extra option, creating an account, and using our website or app. We advise you to read it carefully.

Bookings

General Conditions of Carriage

Our general conditions for both passengers and baggage.

Air carrier liability

Our liability in case of death or injury to passengers, flight delay, and damage or loss of baggage.

Limitation of liability

Limits of our liability for international carriage of passengers and baggage.

Customer commitment

Our responsibilities to our customers and how we fulfil them.

Travel voucher conditions

If you receive a refund in the form of a travel voucher, these are the conditions.

Contingency plan

How we adjust to lengthy delays while customers are on board of the aircraft.

Air safety list

List of airlines banned to operate within the European Union, based on Regulation (EC) No. 2111/2005. These flights cannot be booked via KLM.

Aircraft disinsection

Aircraft disinsection requirements, on behalf of the Federal Aviation Administration. (The external website has its own privacy and accessibility policies.)

Important Travel information

Please carefully read the travel information.

Products and services

Fees and paid options

Overview of booking fees and prices of our products and services, including the discounts you get if you book online.

Extra baggage conditions

Buying extra check-in baggage? Make sure to read the conditions.

Seat selection conditions

Here’s what you’re agreeing to when purchasing a seat in Economy Class.

Upgrades conditions

The terms for upgrades from Economy Class to Business Class.

Package travel conditions

The European legislation regarding package travel and linked travel arrangements.

Inflight WiFi conditions

When purchasing a WiFi voucher to use during your flight, you accept these conditions.

CO2ZERO conditions

Reducing your footprint? Read the conditions for the compensation service CO2ZERO.

Flexibility conditions

Check what you’re agreeing to when adding Flexibility to your booking.

Time to think conditions

Read these terms when taking an option and locking the fare for 3 days.

Flying Blue conditions

When signing up for the Flying Blue programme, read these conditions.

Your privacy

Privacy policy

How we collect and use your personal data when you travel or interact with us.

Air France and KLM accounts

Conditions for creating an online Air France or KLM account on our websites.

User generated content

Before giving us permission to use your photo or video, read the conditions.

KLM’s website

Website terms of use

When you’re visiting our website, you agree to these terms of use.

Cookie policy

The placing of all types of cookies is described in this policy.

Copyright

This website is offered to you by Koninklijke Luchtvaart Maatschappij N.V.